Knowledgebase:
Offline cache is full (Windows 8, Surface Pro)
Posted by rbTech Staff on 06 February 2015 03:06 PM

We recently had a tricky one where a user with a large, redirected Documents folder was unable to access seemingly random files when disconnected from the home network.  After some extensive Googling, we stumbled across a helpful error on the machine - the Sync was failing with an error that said the offline cache was full.

After a little looking around, we found the Sync Center -> Manage Offline Files ->Disk Usage applet that allowed us to expand hte offline file cache limit on the machine to a larger value.   Voila, the issue was fixed and everyone was happy once again!

Hope this helps someone out, and saves some pointless and fruitless searching.

 

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