Knowledgebase:
Internet Explorer not installing (vs. 9, 10, 11)
Posted by Craig Averbeck, Last modified by Craig Averbeck on 17 June 2016 09:43 PM

I had an issue with upgrading IE to version 11 from 9/10. I did a LOT of research on this and came up the solution below.

For Issues installing IE (9, 10, 11).

Look under error logs under C:\Windows

Look in IE9_main.log, IE10_main.log or IE11_main.log

    i.e. 15:22.684: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
         15:22.855: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
         15:23.495: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
         15:23.869: INFO:    SQM Upload returned 403

 

"Neutral package installation failed (exit code = 0x00003715 (14101))"

 

I performed the 'mklink /D c:\Windows\SysNative c:\Windows\system32' in an elevated Command Prompt. But I had to do a few more bits for it to work for me.

  1. Run the IE11 installer and wait until it gets to the 'Install Internet Explorer 11' prompt. Do not close this window.!
  2. Go into 'C:\Windows\temp' and look for the most recently created folder with 'IE' at the beginning of it's name. E.g. 'IE1CF18.tmp'.
  3. Go into that folder and verify that you can see the following two .cab files; 'IE11-neutral.Downloaded.cab' and 'IE11-neutral.Extracted.cab'. If you do, then carry onto the next step. If you don't, then go back a level and try one of the other similarly named folders.
  4. Use that folder name to create the path for the .cab files to be installed from. E.g.: C:\Windows\temp\IE1CF18.tmp
  5. Now, substituting my example path with the one you determined in the last step, run an elevated Command Prompt and enter the following commands in the order listed:
    • dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    • dism.exe /online /add-package /packagepath:C:\Windows\temp\IE1CF18.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
  6. When done, return to the 'Install Internet Explorer 11' prompt and click 'Install'. With a bit of luck it should successfully install.
  7. Good Luck!
(10 vote(s))
Helpful
Not helpful

Comments (2)
emauricio
18 August 2017 05:42 PM
Excellent!!! it worked
Mauro
23 August 2018 04:36 PM
YOU ARE MY GOD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THE ONLY PLACE ON INTERNET WITH THE SOLUTION.

THANKS
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).