Knowledgebase:
Getting SmartCache to Start in Scalix
Posted by rbTech Staff, Last modified by rbTech Staff on 08 March 2013 11:29 AM

T. Andrew Hooper 

12/11/2008 10:46 pm

After no error messages, and many attempts to initialize the SmartCache, a solution is found.

This should only affect non-initial-installation Scalix Connector installations.

The symptoms are as follows:

When a new Profile is created with the SmartCache turned on, 
a. the SmartCache icon never appears
b. there is no indication of any error in the log (located in the %homedir%/Local Settings/Application Settings/Scalix/Scalix/MAPI/Profiles/[ProfileName]) - the log shows that the server is contacted and then end
c. all of the Add-Ins listed in Outlook (located under Tools > Options > Other > Advanced) are enabled/checked

Today the solution was to go to the Disabled Add-Ins, which can be located under the Help > About Microsoft Outlook > Disabled Add-In button. Under this button was a Scalix dll which had previously been disabled and remained disabled even though the entire Connector has been removed and re-installed. I am not sure if this is a flaw with the un-installer, a flaw with Outlook's handling of extension uninstallation or intentional behavior.

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